Have Questions?

You've come to the right place! Search for answers to your questions or chat with us from 6AM-5PM PST

UPDATE INDIVIDUAL SUBSCRIPTION ORDERS

For each subscription order you may change the:

  • Bouq
  • Delivery Date
  • Recipient
  • Bouq Size
  • Gift Note
  • Vase Inclusion

If you are looking to edit your overall subscription default settings, rather than an individual delivery, you can find more information here.

  • An email with the details of your upcoming order will be sent prior to processing to remind you to make any changes that you'd like before the order is confirmed. 
  • You may make edits to future order(s) within your subscription as long as it hasn’t been proceeded/charged If it is too late to make changes, options will not be selectable.
  • Unfortunately at this time, the frequency of your deliveries cannot be changed within a subscription. To change your delivery frequency, please cancel the original subscription, then create a new one with your desired preferences.

Mobile browser: 

  1. Login to your account by going to the navigation on the top left and selecting LOG IN under MY ACCOUNT. Once logged in, you’ll find MANAGE SUBSCRIPTION under MY ACCOUNT.

Picture1.png

2. You will see your Subscription Dashboard with the next delivery. Select Deliveries to view additional upcoming deliveries.

Picture2.png

3. Select the delivery you would like to edit. You may make edits to deliveries upcoming in the next three months.

Picture3.png

4. For each upcoming delivery, you can edit the Bouq, delivery date, recipient, bouq size, gift note (be sure to include your name so they know who it is from), and vase inclusion. You may also skip your delivery. 

Be sure to select "Save Changes" when you are satisfied with the updated information. These changes will only affect the specific order that you've selected.

Picture4.png

Desktop browser:

1. While logged into your account, go to the profile icon on the top right of the screen and click “Manage Subscription”.

Picture5.png

You will see your Subscription Dashboard with the next delivery as well as your default Subscription Overview, Recipient and Payment Information. If you have multiple subscriptions, select the one that you'd like to manage then you will be directed to your Dashboard. 

2. Visit the "Deliveries" tab to make updates to individual orders.

Picture6.png

3. For each upcoming delivery, you can edit the Bouq, delivery date, recipient, bouq size, gift note (be sure to include your name so they know who it is from), and vase inclusion. You may also skip your delivery. 

Be sure to select "Save Changes" when you are satisfied with the updated information. These changes will only affect the specific order that you've selected.

Picture7.png

 

Was this article helpful?
1 out of 15 found this helpful