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Flowers are unpredictable by nature which is why we have a team of dedicated support specialists ready to offer tips to make your blooms look beautiful. We stand behind our product and experience.

While all sales are final, we understand that mishaps are unavoidable. Reasons that you may be eligible for compensation include (1) the wrong item was delivered, the Bouq arrives in substandard condition, or if it was never delivered and (2) you complete a customer service request form here within 3 calendar days of the delivery date. We require a photo to be attached to the customer service request form if you received a substandard Bouq. Credits issued for replacement bouquets cannot be transferred or redeemed for cash.

The Bouqs does not take responsibility for orders with incorrectly entered shipping addresses. If an order is placed with an incorrect or wrong address, it is the customer's responsibility to reach out to the resident of said address to retrieve the package.


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