Flowers are unpredictable by nature which is why we have a team of dedicated support specialists ready to offer tips to make your blooms look beautiful. Our Happiness Guarantee means we stand behind our product and experience.
All sales are final. Reasons that you may be eligible for compensation include (1) the wrong item was delivered, the Bouq arrives in substandard condition, or if it was never delivered and (2) you complete a customer service request form at https://help.bouqs.com/hc/en-us/requests/new within 3 calendar days of the delivery date. We require a photo to be attached to the customer service request form if you received a substandard Bouq. Credits issued for replacement bouquets cannot be transferred or redeemed for cash.
We do not have the ability to re-route packages due to the perishable nature of flowers regardless if FedEx services can do so. Re-routes are rarely successful since this would delay an order at a minimum of 3 additional days thereby impacting the quality of the flowers.
The Bouqs does not take responsibility for orders with incorrectly entered shipping addresses. If an order is placed with an incorrect or wrong address, it is the customer's responsibility to reach out to the resident of said address to retrieve the package.