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WHY AM I GETTING AN ERROR WHEN TRYING TO PLACE AN ORDER?

If you are getting a 403 Error when trying to place an order, this usually means you are trying to place your order outside of the country. In an effort to protect your information, we have implemented a new fraud prevention platform. Unfortunately, some of our customers have had issues when trying to place orders outside of the U.S. Unfortunately, there is not currently a way to get around this error. 

 

If you are getting an error when trying to add a new credit to your account or enter your credit card info when placing an order this is due to your new fraud prevention system. Unfortunately, some of our customers have had issues adding a new card which we are currently looking into. We've found that customers using Paypal are not experiencing this issue, if that's an option for you for regular orders. If you are setting up a subscription, you will not be able to use PayPal. 

If you have an existing subscription and are running into a payment error, please contact support. 

We are unable to provide more details at this time but we assure you that we're on it!

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