Have Questions?

You've come to the right place! Search for answers to your questions or chat with us from 6AM-5PM PST


We always want the arrival of our flowers to delight recipients. At times, they might arrive without a note or signature from the sender, which can understandably beg some questions.

If you’ve received a Bouq anonymously, you may contact our customer support team to look into the order. In cases where the sender intended for a note to be included, we’ll be happy to pass the message along. If the sender did not include a note with their order, we must adhere to our privacy policy and therefore, will not be able to relay any information about the sender.

Was this article helpful?
269 out of 574 found this helpful