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We’re sorry you’ve changed your mind but understand things come up.

If your Bouq is being prepped, has shipped, or has been delivered it cannot be cancelled. However, if your flowers haven’t begun prepping at the farms, you’ll be able to cancel your order and receive a full refund with just a few clicks.

To cancel an order:  

  1. Log into your account
  2. Hover over the  orange silhouette
  3. Select "Orders" to view the status of your current order

If the status is "Sent To Farm" you can proceed with cancellation by selecting "View Details" next to the Bouq, then click Cancel.


Your order will be cancelled and refunded. Please allow 3-5 business days for the refund to post to your account.

Please Note: If you checked out as a Guest, you will not be able to view your order history. Please contact customer service for assistance.








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