Have Questions?

For the time being, the only way to make changes to an order is to cancel it and create a new order with your updated preferences. Before doing this, however, please:

• Check to make sure the Bouq you want is still available for your desired delivery date

Sample Bouq: 

• Check the status of the order you wish to change to make sure it hasn’t already been produced:

• • • • Visit your Order History
      • Click Order Details next to the Bouq
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      • Click Cancel and your order will be canceled and refunded (please allow anywhere from 3-5 business days for the refund to process).

• If it is too far along in the process to be canceled, the option to cancel will not be visible.

• Lastly, place a new order with your updates.

Note: Bouqs shipping from our South American farms have longer lead times, so an order typically cannot be modified within six days of the delivery date.