Have Questions?

You've come to the right place! Search for answers to your questions or chat with us from 6AM-5PM PST


For the time being, you are unable to make any edits once an order has been placed. If your order has not yet prepped for shipping, then you may cancel your existing order and create a new order with the desired changes.

Before doing this, please:

  • Check to make sure the Bouq you want is still available for your desired delivery date (Orders must be placed by 11am PST to be eligible for next day delivery).
  • Check the status of the order you wish to change to make sure it hasn’t already been produced. If it has, it is too far along in the process to be cancelled.

To cancel and replace your Bouq:

  1. Log into your Bouqs account here and navigate to "Orders" under the account icon at the top right of the screen
  2. Navigate to your order and select “Order Details"
  3. If your order can be canceled, a Cancel button will be available to stop the order
  4. Your order will be canceled and refunded (please allow anywhere from 1-5 business days for the refund to process)
  5. Place a new order

Please note that Bouqs shipping from our South American farms have longer lead times, so an order typically cannot be modified within six days of the delivery date.


Was this article helpful?
127 out of 604 found this helpful