Firstly, we sincerely apologize for the late delivery of your Bouq.
As each of our bouquets is prepared-to-order, a FedEx disruption can occasionally delay your Bouq on its journey to your door. On top of this, shipping has become even more unpredictable with COVID-19, as we are taking extra precautions toward the challenges we’re facing together during these unprecedented times.
Please note that FedEx delivery times are 5PM for orders labeled as Business/Work address and 8PM for home addresses.
If your Bouq is coming from a farm, you may track it to view its updated delivery date. Since we pack our flowers to endure a long transit, chances are they’ll arrive in prime condition even with a 1-2 day delay. Of course, they’ll need water and care according to the instructions packed with them, but within a few hours to a couple days, your flowers should be looking vibrant and cheerful.
Your Package may be held by FedEx if they feel it is unsafe to the leave the package or they are unable to access the delivery location.
We know timing is oftentimes just as important as the flowers themselves so if we miss the mark, please contact us!