We do not reroute packages, as the vast majority of reroutes never make it to their final destination.
While FedEx does have the capability to reroute, we do not process them because the success rate is very low and can delay deliver which will result in poor quality of your Bouq.
FedEx may offer reroutes, however, the success rate is fairly low.
The best and safest option is to have your flowers held at the most convenient FedEx facility for you or your recipient. To pick this location, visit FedEx.com with your tracking number and select the 'Customize Delivery' button. From here, you will be able to ask that the flowers are kept at the facility of your choosing.
Tracking a Bouqs delivery can be done through your Bouqs.com account, under Order History if you ordered from our No Rush collection. Simply select the 'Track Order' button to the right of the Bouq you are looking to track.